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Tag: HPSM

  • Micro Focus Service Manager (HPSM) files automated analysis – part II

    Micro Focus Service Manager (HPSM) files automated analysis – part II

    Now we need to recover (literally decompress) all the files from the hex datastream to their original state. Following the guidelines in the previously mentioned manual (link), we will use java.util.zip.Inflater class. However, the tricky part is that the manual does not describe the header structure for segmented files. According to the manual, if the…

  • Micro Focus Service Manager (HPSM) files automated analysis – part I

    Micro Focus Service Manager (HPSM) files automated analysis – part I

    While auditing an ITSM process automated with Micro Focus Service Manager (HPSM), such as Incident or Change Management, an auditor may face the necessity to look through the attached files. This is especially cumbersome when a test population includes hundreds of elements unless we use automation. But first, we need to dump all the files….